Juanè Raats Hands-on Centre Inc., Registration Number 2020/115074/21 (“Juanè Raats Hands-on Centre”), is committed to maintaining the privacy and security of patient, customer, supplier, and other business partners’ personal and private information (“private information”) submitted to Juanè Raats Hands-on Centre via the https://www.jrot.co.za/ website (“the/this website”). This Privacy and Security Policy (“this policy”) outlines Juanè Raats Hands-on Centre’ practices and commitment to the patient/customer in this regard.
Online privacy is a constantly evolving landscape and Juanè Raats Hands-on Centre plans to take all reasonable efforts to maintain up to date and effective online privacy standards and practices. We have linked every page of our website to this page for your convenience and you may also contact our Information Officer at admin@jrot.co.za with any questions or concerns that you may have.
This policy was last updated on 20 June 2021.
NOTE: This Policy must be read with the Terms of Use for https://www.jrot.co.za/ that is incorporated into this Policy.
PROTECTING YOUR PERSONAL INFORMATION
What is patient/customer information?
Personal Information refers to personal and private information submitted to Juanè Raats Hands-on Centre via the website that identifies or relates to a patient, customer, supplier, or other business partners, whether they are individuals or businesses. This information includes details such as name, age, ID numbers, registration numbers, addresses and other contact details, liabilities, healthcare information, income and payments records, financial information and banking details such as account numbers.
The type of patient/customer information the patient/customer will be asked to provide, will vary according to the product, services or treatment required.
We at Juanè Raats Hands-on Centre, and our affiliated partners are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information you share with us.
Juanè Raats Hands-on Centre has established this Online Privacy Policy so that you can understand the care with which we intend to treat your Personal Information.
Why does Juanè Raats Hands-on Centre collect patient/customer information?
Juanè Raats Hands-on Centre uses Personal Information to identify the patient, customer, supplier, or other business partner and to offer better online service. Personal Information is also necessary to enable Juanè Raats Hands-on Centre to contact the patient, customer, supplier, or other business partners in the event of any query.
Juanè Raats Hands-on Centre further uses Personal Information to bring to the customer’s attention details of Juanè Raats Hands-on Centre services, products and treatments. The more we know about you, the better we can serve you.
How does Juanè Raats Hands-on Centre safeguard your information?
Keeping your healthcare information secure, is one of Juanè Raats Hands-on Centre’ most important responsibilities. This Policy governs the behaviour of employees with regard to accuracy, confidentiality and security of all Personal Information.
Our commitment to you, our patient/customer:
Juanè Raats Hands-on Centre does not and will not sell or provide patient/client Personal Information to Third Parties for independent use.
Juanè Raats Hands-on Centre strives to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, Juanè Raats Hands-on Centre intends to adhere to the principles set forth in this Policy even if, in connection with the above, we transfer your Personal Information from your country to countries that may not require an “adequate” level of protection for your Personal Information.
In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred or retained.
Where Juanè Raats Hands-on Centre collects Personal Information on the web, we intend to post a purpose statement that explains why Personal Information will be collected and whether we plan to share such Personal Information outside of Juanè Raats Hands-on Centre or those working on Juanè Raats Hands-on Centre’ behalf. Juanè Raats Hands-on Centre does not intend to transfer Personal Information without your consent to Third Parties who are not bound to act on Juanè Raats Hands-on Centre’ behalf unless such transfer is legally required.
Choice
In general, you can visit Juanè Raats Hands-on Centre’ web pages without telling us who you are or revealing any Personal Information about yourself.
If you choose to provide us with your Personal Information on the web, we may transfer that information within Juanè Raats Hands-on Centre or to Juanè Raats Hands-on Centre’ Third Party service providers, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. The choice to provide Juanè Raats Hands-on Centre with certain patient/customer information via the website is always the patient/customer’s choice. The notice we intend to provide where Juanè Raats Hands-on Centre collects Personal Information on the web should help you to make this choice. If you choose not to provide the Personal Information we request, you can still use most of Juanè Raats Hands-on Centre’ website. You should, however, be aware that withholding certain details may limit the services Juanè Raats Hands-on Centre is able to provide to you and you may be unable to access certain options, offers, treatment and services that involve our interaction with you.
If you chose to have a relationship with Juanè Raats Hands-on Centre, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.
Security
Wherever your Personal Information may be held within Juanè Raats Hands-on Centre or on its behalf, we intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure.
Access/Accuracy
To the extent that you do provide us with Personal Information, Juanè Raats Hands-on Centre wishes to maintain accurate Personal Information. Where we collect Personal Information from you on the web, our goal is to provide a means of contacting Juanè Raats Hands-on Centre should you need to update or correct that information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information to admin@jrot.co.za and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable.
Sharing patient/customer information responsibly
The only instances in which Juanè Raats Hands-on Centre is permitted to disclose customer information is when it is:
Authorised by the patient/customer
Juanè Raats Hands-on Centre will not collect or use patient/customer information without obtaining the patient/customer’s consent. In respect of marketing of services, treatment or products, consent to collect or use information can be expressed (for example signing an agreement) or implied (e.g., if the patient/customer is given an opportunity to opt out of a specific form of information sharing, but chooses not to do so, it implies that the patient/customer chooses to share this information).
Necessary to provide efficient and effective service
Third Parties provide certain services and/or treatment on Juanè Raats Hands-on Centre’ behalf. Juanè Raats Hands-on Centre may provide information, including Personal Information, to Third-Party service providers to help us deliver programs, products, information, treatment and services. (Also refer to the section titled “Third Parties” in this document.)
Required by law
This most often relates to a court order or if required in terms of legislation or in accordance with the common law. Juanè Raats Hands-on Centre will, however, in all instances required by law, only disclose the information specifically requested.
Necessary to protect Juanè Raats Hands-on Centre’ interest
This will not be used as a reason for disclosing information about a patient/customer or a patient’s/customer’s accounts (including name and address) to anyone else, including other companies affiliated with Juanè Raats Hands-on Centre. However, basic procedures that protect Juanè Raats Hands-on Centre’ interests sometimes lead to the disclosure of specific customer information to Third Parties.
In the public interest
Sometimes Juanè Raats Hands-on Centre may be asked to disclose patient/customer information for matters of public interest, e.g., to assist in the prevention of crimes. Before complying with these requests, Juanè Raats Hands-on Centre shall take every precaution to ensure the authorities involved have legitimate grounds to make such a request.
Credit reference agencies
Information about a patient’s/customer’s personal debt owed to Juanè Raats Hands-on Centre may be disclosed to credit reference agencies, where the patient/customer has fallen behind with payments and has not made proposals satisfactory to Juanè Raats Hands-on Centre for repayment of debt following formal demand or where the patient/customer has given Juanè Raats Hands-on Centre written consent or where the patient/customer has a cheque referred to drawer, the information is placed on a cheque verification service.
Cookies and other tracking technologies
Some of our web pages utilize cookies and other tracking technologies. Cookie technology consists of small pieces of data or a small text file which is given to the patient’s/customer’s browser by Juanè Raats Hands-on Centre’ webserver when the patient/customer visits the Juanè Raats Hands-on Centre website. This data is stored on the patient/customer’s browser. The cookie is sent back to the Juanè Raats Hands-on Centre webserver each time the patient/customer visits the Juanè Raats Hands-on Centre website.
Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. Cookies are not computer programs and do not run on a computer like programs do. It cannot gather information or function independently. It cannot collect any Personal Information about the patient/customer or the patient’s/customer’s machine and cannot gather data or information about what the patient/customer does on the Internet. Cookies merely enable Juanè Raats Hands-on Centre to provide a more valuable online experience to the patient/customer.
You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, Juanè Raats Hands-on Centre does not recommend that the customer does this since some parts of this website and Juanè Raats Hands-on Centre’ online services are cookie enabled. Juanè Raats Hands-on Centre cannot be held liable for a patient’s/customer’s personalised information changing or being deleted as a result of the patient’s/customer’s disablement or deletion of cookies.
If you choose to erase or block your cookies, you will need to re-enter some information to gain access to certain parts of the website.
Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed.
Our use of cookies and other tracking technologies allows us to improve our website and your web experience. We may also analyze information that does not contain Personal Information for trends and statistics.
E-mail communication
Juanè Raats Hands-on Centre may use patient/customer information to send the patient/customer information on new services or products that may be of interest to the patient/customer and from time to time will e-mail or SMS information to the patient/customer about Juanè Raats Hands- on Centre or on Juanè Raats Hands-on Centre products, services or treatment. You as Juanè Raats Hands-on Centre’ patient/customer, supplier or another business partner will have the option to indicate you do not want to receive such specific product communications in future, at time of receipt of the communication.
Remember, regular non-encrypted e-mail is not secure. For this reason, Juanè Raats Hands-on Centre will not include confidential Personal Information and/or confidential Special Personal Information in an e-mail response.
Juanè Raats Hands-on Centre will further never request the patient/customer, via the use of e-mail, to provide us with Personal Information, such as your username or password.
Third Parties
Third Parties may also play an important role in the maintenance of Juanè Raats Hands-on Centre’ website and mailing lists. Juanè Raats Hands-on Centre will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on Juanè Raats Hands-on Centre’ behalf.
Juanè Raats Hands-on Centre does not intend to transfer Personal Information without your consent to Third Parties who are not bound to act on Juanè Raats Hands-on Centre’ behalf. Except as outlined in the section dealing with “Sharing Customer Information”, Juanè Raats Hands-on Centre will never sell or otherwise make available customer information to other organisations or parties.
Contribute to the protection of your privacy
- Our patients, clients, suppliers and other business partners can also help protect their online privacy by:
- not sharing the partner IDs or password with anyone;
- changing your password regularly;
- remembering to sign off after you logged in on the Juanè Raats Hands-on Centre website;
- not leaving your computer unattended while conducting online transactions;
- Helping Juanè Raats Hands-on Centre maintain accurate records by letting us know when:
- changes occur in your situation so that we can update its records accordingly;
- not sending any confidential information via non-encrypted e-mail;
- not supplying your Personal Information to any site you do not know or trust.
Privacy statements applying to specific online services
Different online services, Juanè Raats Hands-on Centre, business units or subsidiaries, may have their own privacy policies because the nature of the service or products demands a deviation from this Policy. These specific policies will apply to, and exclusively govern, the patient’s/customer’s use of the particular online service or product.
Right to amend this privacy statement
Juanè Raats Hands-on Centre reserves the right to amend this Policy at any time. All amendments to this Policy will be posted on the website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this Policy.